This Site is operated by Tresor Noir LTD, with its head office located at Calle Mar Caspio, bglw 155 – Bahia Meloneras – Meloneras – Gran Canaria – Spain
The purpose of these Terms and Conditions of Sales is to set out the rights and obligations of both parties, exclusively because of the relationships they initiate on the internet, with respect to any and all online sales of Products offered on the Site.
They apply to all the steps necessary to place the order and ensure the follow-up of such order as contracted between the Parties.
This document is the sole document applicable to the relationship between the Parties.
PRODUCT AVAILABILITY AND AUTHENTICITY
Tresor Noir products available for purchase online include pearls, jewelry, gifts and accessories. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.
We guarantee the authenticity of all products purchased through TRESOR NOIR online. TRESOR NOIR products are crafted with the highest quality materials, design and workmanship. All products are send with a certification
The products are intended for personal use by the user, and not directly intended for the latter’s professional use.
HOW TO PURCHASE
Depending on availability, purchases may be made either directly through TRESOR- NOIR.COM or through the assistance of our online personal assistants.
Prices displayed on the TRESOR NOIR website are quoted in Euros with applicable taxes. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
The prices are not comprehensive of the shipping and delivery charges. The user being informed therefor upon final confirmation of the order.
TRESOR NOIR accepts only the following forms of payment for online purchases:
• Visa Express
For added security, your billing address at TRESOR-NOIR.COM must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.
We do not accept:
• Personal checks
• Money orders and wire transfers
• Layaway plan
Please note that we cannot presently accept gift certificates for online purchases.
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and that your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be pre-authorized for $1 for validation purposes.
CHANGES AND CANCELLATIONS
If you wish to cancel or modify your order, please send an email as soon as possible to : firstname.lastname@example.org
We will make every effort to accommodate your request. However, please note that orders are processed as quickly as possible and that, once an order has been submitted, we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact a TRESOR NOIR online personal shopper via email at : email@example.com
Products purchased from TRESOR NOIR online arrive packaged in a manner suitable for gift giving.
SHIPPING AND DELIVERY
Please note that, for security reasons, TRESOR NOIR online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes.
All purchases are shipped via FEDEX, USPS, DHL or SECURED LOCAL MAIL.
To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by the shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. TRESOR NOIR cannot be responsible for unanticipated delays.
A shipping confirmation will be emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from FEDEX that your purchase has been delivered.
If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to : firstname.lastname@example.org
GUARANTEES : RETURNS AND EXCHANGES
The client has the right to cancel the purchase at any time up to the end of 15 days after he receives the product.
Full-priced finished or preset jewelry or accessories must be returned/exchanged within 15 days from date of delivery; however, there are no return or exchange on sales items. There are no returns or exchanges on customized jewelry. These apply to our online store only, Store returns and exchanges policy vary depending on the store location.
Returns/Exchanges will be processed within 30 business days of receipt.
For online purchases, TRESOR NOIR will accept merchandise in its original condition for a full refund/exchange when accompanied by the original sales invoice. Please note that we cannot accept merchandise that has been worn, used, altered or damaged.
Easy-to-follow instructions for returning/exchanging merchandise are included with each shipment. Please note that returns and exchanges must be made through
TRESOR-NOIR.COM following such instructions and that returns and exchanges cannot be accepted at TRESOR NOIR stores.
The full amount of the return will be credited to the original credit card used. Your credit card account will be credited upon processing of the returned item, and the credit should appear on your next statement.
Please note that shipping costs will not be subject to refund unless there was an error made by TRESOR NOIR in the original shipment. Please note that a different return/exchange policy may apply to in-store purchases.
Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been processed.
We recommend that you ship merchandise via FEDEX or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. TRESOR NOIR will not assume responsibility for reimbursement or compensation in the event that return/exchange packages are lost, stolen, or mishandled.
Please note that certain items are shipped with a return/exchange tag attached.
Returns and exchanges on these specific items will only be honored if the label remains intact and the return instructions above are followed.
TRESOR NOIR reserves the right to refuse return or exchange of any merchandise that does not meet the above requirements in TRESOR NOIR ‘s sole discretion.
The exchange of an item purchased on TRESOR-NOIR.COM, involves an easy two step process :
— To make an online selection to identify and to purchase the replacement item.
— To return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by TRESOR NOIR in its original condition and that new orders are subject to TRESOR NOIR having available merchandise on-hand. Shipping charges for any returned item(s) are the client’s responsibility, unless there was an error made by TRESOR NOIR in the original shipment.
Your exchange item(s) will be sent to you via FEDEX at no additional cost if the error was made by TRESOR NOIR.
Products in need of repair may be mailed to the appropriate address below:
PERSONAL INFORMATION AND SECURITY
The personal information concerning users gathered for online sales is necessary for processing orders and delivery, as well as invoicing. Such information is strictly confidential and is not disclosed to third parties except to TRESOR NOIR subsidiaries. Any missing information will entail the automatic refusal of the order.
TRESOR NOIR uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our gross negligence.
Only “session” cookies are used on the TRESOR NOIR website. Such cookies enable the site to keep only data of a temporary nature from the current session (articles selected, time spent on the Site, etc.). This information is in no manner associated with an individual user’s name and is not saved from one session to the next.
The sole obligation of TRESOR NOIR, concerning Site access, the order process, delivery or later services, is limited to the obligation to provide the means. The Site cannot be held liable for any inconvenience or damage inherent to using the Internet, in particular discontinuation of service, intrusion by an outside party or the presence of computer viruses.
APPLICABLE LAW – JURISDICTION
For product or online order related inquiries please contact us via email at :
and we will endeavor to assist you as promptly as possible. Please note that we are available Monday-Friday from 9AM-9PM (Mauritius Time), excluding holidays.